How to Verify Your Qualifications with ZAQA: A Step-by-Step Guide

Validating your educational qualifications is a crucial step for employment and further studies in Zambia. The Zambia Qualifications Authority (ZAQA) has made this process accessible through their online Qualifications Management System (QMIS).

Whether you hold a local Grade 12 certificate or a foreign degree, this guide will walk you through the process of applying for validation and evaluation online.

Important: You do not need to certify your documents before scanning them for this process. However, ensure all scans are clear and legible.

ZAQA Verification/ Validation Process

What you will need:

• A valid email address.
• A digital copy of your Passport or National Registration Card (NRC). Note: Front and back must be scanned into a single document.
• Digital copies of your qualifications (Degrees, Diplomas, Certificates, etc.).
• A printer and scanner (for the consent form).

Step 1: Create Your Account

To begin, you must register on the ZAQA portal.

1. Visit the official ZAQA website at www.zaqa.gov.zm.
2. Click on the Register or Login button.
3. Login or Select Sign-up and Apply.
4. Choose your account type (“Individual” for personal applications), and fill in the requested information.
5. Lastly click on the Create Account button.
6. Activate your account: Check your email inbox for an activation link sent by ZAQA. Click the link to verify your email and activate your profile.

Step 2: Initiate the Application

Once logged in and on the dashboard:

1. Locate and click the Start New Application button at the top right of the main dashboard screen.
2. Next fill in your personal details as requested.
3. Click Save and Continue.

Step 3: Upload Documents

This is the most critical part of the process. Follow these instructions carefully to avoid delays.

1. Consent Form: Download the consent form provided on the page. Print it, sign it, and scan it back onto your computer.
2. Identification: Attach a clear copy of your Passport or NRC.
   • Tip: If using an NRC, ensure the front and back are scanned together in one single document.
3. Qualifications: Attach a copy of your qualification.
   • Select the Country of Issue for the qualification.
   • Click Add.
   • Multiple Qualifications: If you have more than one certificate to verify, click Add More to repeat the process for each one.
4. Submit Consent: Under the submission section, attach your signed consent form.
5. Click Submit.

Step 4: Fees and Payment

After submitting, the system will generate an Invoice showing the total amount due and your unique Application ID.

Fee Structure (Processing Fees)

Qualification Type	Cost
Foreign Qualifications	K1,200
Local Qualifications (Degrees)	K500
Local Certificates & Diplomas	K200
Grade 12 Certificates	K50

How to Pay

You can pay via MTN momo, Airtel money, Visa card or ZANACO Bill Muster using the following details:

• Name of Institution: Zambia Qualifications Authority
• Account Number: 6227
• ZAQA Member Number: [Use your Application ID here]
• Payment Code/Details: Verification

Step 5: Finalizing the Process

Once you have made the payment at the bank:

1. Do not attempt to upload the receipt to the portal (the system does not allow this).
2. Instead, write your Full Names and Application ID clearly on the deposit slip.
3. Scan or take a clear photo of the slip.
4. Email the proof of payment to: [email protected].

A receipt will be emailed back to you once finance processes the payment.

Summary Checklist

• Created and activated account.
• Combined NRC front/back into one file.
• Uploaded all qualifications.
• Signed and uploaded consent form.
• Paid via mobile money, Visa card, or ZANACO Bill Muster using Application ID.
• Emailed deposit slip to the finance department for none mobile money payments.